FAQ

1. What are the shipping and delivery times?

We ship directly from multiple warehouses as soon as the order is processed. 
If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Therefore, please allow additional days in transit for delivery. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery times to UK usually take 5-7 business days.
Delivery times to EU usually take 7-14 business days.

 2. How can I track my package?

Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website with your tracking number (for example UPS, USPS, etc.) – or by using universal tracking websites like 17track.net. 

3. What happens if the estimated delivery time passed and I still did not receive my order?

 Please contact us with your order number ASAP so that we can check and boost the delivery process. You can email us at support@shoppirillo.com or by using the Contact Us page .

4. What do I do if my product arrived damaged?

If you receive damaged merchandise, please take a picture and email us the picture at support@shoppirillo.com right away. We will only replace damaged goods within 48 hours of receiving your order.

5. Can I return my product for a refund?

We have a 14-day return policy , which means you have 14 days after receiving your item to request a return.
To be eligible for a return , your item must be in the same condition that you received it , unworn or unused , with tags , and in its original packaging. 
To start a return ,you can contact us at support@shoppirillo.com . 
If your return is accepted , we'll send you a return shipping label ,as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
You can always contact us for any return question at support@shoppirillo.com .